سياسة الشحن

Delivery Times:

  • Standard delivery takes 5-7 business days
  • Timing depends on product type, availability, and shipping method
  • For multiple items with different delivery times, the longest delivery time applies
  • Optional separate shipping available for each item (additional shipping costs apply)

Shipping Costs:

  • Full shipping cost list available at: www.torinostyle.de/de/service/lieferung/standardlieferung
  • Multiple items shipped via DHL incur single shipping cost
  • Large appliances shipped through Hermes, Nikos, ZAC, or Power Service
  • Special handling for FSK/USK 18 products requires separate shipping

Order Tracking:


1. Registered Customers:

  • Check order status under "My Account" > "My Purchases"
  • Track shipments through order confirmation emails
  • Separate tracking for Marketplace orders

2. Email Notifications:

  • Tracking links provided for parcels
  • Special notifications for store pickup
  • DHL small package tracking limitations
  • Nine-day delivery window for untracked items